Warranty & Return Policy

Unless otherwise stated on the specific line item or invoice, Prime Path LLC warrants that all products will be free from material defects and functional failures for the duration of the warranty period.

Condition Definitions

• Refurbished / Tested: Fully tested, cleaned, and restored to functional standards. Covered by Standard Warranty.
• Used: Tested for key functions (Power On / POST). Covered by Standard Warranty.
• New / New Open Box: Covered by manufacturer warranty (if applicable) or Prime Path LLC Standard Warranty.

No returns will be accepted without a valid RMA number.

1. 1Request: Customers must request an RMA number by contacting our support team before the warranty period expires.
2. 2Validity: RMA numbers are valid for 10 business days. Items received after this window may be refused.
3. 3Packaging: Items must be returned in their original condition with sufficient packaging (ESD protection / foam) to prevent transit damage.

Restocking fees apply to returns of non-defective equipment (No Trouble Found), customer ordering errors, or cancellations after shipment. The fee percentage is based on the condition of the returned item:

This warranty is void if the equipment has been subjected to:

• Physical Damage: Mishandling, dropping, or shipping damage caused by poor return packaging.
• Alterations: Removal of warranty stickers, serial numbers, or internal component swapping.
• Misuse: Improper voltage, water damage, overclocking, or usage outside manufacturer specifications.
• Software: Software compatibility, licensing issues, or firmware updates are not covered by hardware warranty.

In the event of a valid warranty claim, Prime Path LLC reserves the right to provide a remedy in the following order of preference:

1. 1Repair: We will attempt to repair the unit to full working order.
2. 2Replace: If repair is not possible, we will provide an exact or functional equivalent replacement.
3. 3Refund: If no replacement is available, a full refund of the product purchase price will be issued.

For all international shipments:

• The Buyer is strictly responsible for all customs duties, taxes, and import fees associated with the return shipment.
• If Prime Path LLC is charged customs fees upon receipt of a return, these amounts will be deducted from the final refund.